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Office Shipping Clerk
JN -032021-4156

We are looking for an experienced Shipping Clerks to start in the Shipping office in Plainfield, IL Previous logistics office experience a must!

Specific Duties and Responsibilities:

  • Process and input all customer orders-inbound and outbound
  • Checking all orders for special requests
  • Run stock reports to check for product status and availability
  • Generate all related paperwork and necessary information required for customer work orders
  • Posting Inventory records
  • Coordinate with operations and transportation departments the expediting of any order as necessary
  • Trace orders as required and notify customer of any activity concerning their merchandise
  • Follow up with other departments to insure that service standards are being met
  • Generate accurate and timely billing and subsequent invoicing where needed
  • Handle returned merchandise in an efficient manner
  • Investigate and resolve inventory discrepancies
  • Helps and assists the other office staff as necessary
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintain a current and accurate procedure book which details processing requirements for each account
  • Answer phone calls and operate office equipment necessary to preform duties
  • Greet visitors to office
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
  • Report customer feedback to the supervisor, including any signs of customer dissatisfaction
  • Initiate and maintain a good working relationship with customers
  • Respond to customer inquiries, complaints, inventory status, status of orders, etc. within 24hrs and acknowledge within 4 hours in a courteous and effective manner
  • Provide timely, accurate, friendly and professional services to our customers
  • Always put the customer first

Skills / Knowledge:

  • 3-5 years of Logistics Customer service experience strongly preferred
  • High School Diploma or Equivalent
  • General Office, including phone and computer skills
  • General basic math skills
  • Effective Communication skills necessary
  • Strong professional speaking voice
  • Good follow-ups skills
  • Detailed Oriented
  • Multi-task oriented
  • Deadline driven
  • Analytical
  • Self-starter
  • Ability to work with little or no supervision.

Pay: $16.00 - $17.00/hour
Hours: Mon- Fri 2:30- 11pm – with some flexibility  to come in a few hours earlier

Azimuth, LLC is an equal opportunity employer

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