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Logistics Customer Service Rep
Logistics - Clerical
Clerical - Customer Service Rep
JN -012021-3872

We are looking for experienced Logistics Clerks to start ASAP in the customer service department in Elwood, IL. Previous logistics customer service experience strongly preferred.

The customer service representative is to carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other clerical duties as directed by the customer service supervisor.


Specific Duties and Responsibilities:

  • Process and input all customer orders-inbound and outbound
  • Checking all orders for special requests
  • Run stock reports to check for product status and availability
  • Generate all related paperwork and necessary information required for customer work orders
  • Posting Inventory records
  • Coordinate with operations and transportation departments the expediting of any order as necessary
  • Trace orders as required and notify the customer of any activity concerning their merchandise
  • Follow up with other departments to ensure that service standards are being met
  • Generate accurate and timely billing and subsequent invoicing where needed
  • Handle returned merchandise in an efficient manner
  • Investigate and resolve inventory discrepancies
  • Helps and assists the other office staff as necessary
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintain a current and accurate procedure book which details processing requirements for each account
  • Answer phone calls and operate office equipment necessary to perform duties
  • Greet visitors in the office
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
  • Report customer feedback to the supervisor, including any signs of customer dissatisfaction
  • Initiate and maintain a good working relationship with customers
  • Respond to customer inquiries, complaints, inventory status, the status of orders, etc. within 24hrs and acknowledge within 4 hours in a courteous and effective manner
  • Provide timely, accurate, friendly and professional services to our customers
  • Always put the customer first

Skills / Knowledge:

  • 3-5 years of Logistics Customer service experience strongly preferred
  • High School Diploma or Equivalent
  • General Office, including phone and computer skills
  • General basic math skills
  • Effective Communication skills necessary
  • Strong professional speaking voice
  • Good follow-ups skills
  • Detailed Oriented
  • Multi-task oriented
  • Deadline driven
  • Analytical
  • Self-starter
  • Ability to work with little or no supervision

Hours: Mon-Fri, 8am-430pm

Pay: $16/HR


Azimuth is an equal opportunity employer

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