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Customer Service Rep
Glendate Heights
Clerical - Front Office
JN -082019-3100

We are looking for an experienced Customer Service Rep to start ASAP in the Glendale Heights, IL Office. In this role you would be responsible for supporting the customer. 

Main Duties:

  • Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship 
  •  Retains customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating profile and account information.
  • Resolves product or service problems by clarifying the customer's concern; investigating to determine the cause of the issue; explaining the best solution; expediting correction; following up to ensure resolution.
  • Identify alternate means for procedures and discussing with managers and teammates.
  • Maintains financial accounts by processing customer adjustments.
  • Provide online web site support via telephone hot line
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Accomplishes department and organization mission by completing related results as needed.
  • Updates managers by consolidating, analyzing, and forwarding daily action summaries.
  • Provides samples to customer; arranging shipment or delivery; notifying customer, following up for approval.
​​​​​​​Required Skills:
  • At least 3 years of customer service experience
  • Experience in IT, printing, mailing and account management very helpful
  • High school diploma
  • Strong attention to detail
  • People-oriented
  • Able to work Saturdays as needed

Hours: M-F with rotating Saturday
Pay: $13-17/HR

Azimuth is an equal opportunity employer

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