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Office Clerk/Customer Service
Clerical - Adminstrative Assistant
Clerical - Customer Service Rep
JN -052019-2912

Our logistics client in Wheaton, IL is seeking an Office Coordinator/Customer Services for a Contract-to-hire. 

Duties Include

  • Assists in coordinating the transportation process and successful delivery of each and every shipment.
  • This includes order processing, rate quotation, routing of freight, carrier selection, load tendering, scheduling delivery appointments, tracking & tracing of freight, customer service, and problem resolution
  • Adheres to company policies and company goals (including but not limited to gross profit goals), and negotiating rates with carriers
  •  Ensures daily assigned tasks assigned are completed. Examples include morning emails, daily billing, formal quotes, updates to customer profiles, daily shipments, updates, and contact emails, etc.
  •  Confirms complete notes & contact information is available for every shipment, and that all team members have access to it.
  • Recommends process improvements.
  • Identifies opportunities for growth, or new business.
  • Responds to all inquiries and requests in a timely and professional manner.
  • Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.
  • Assists with research and investigates other carriers to determine their reliability
  • and safety standards in order to increase the carrier base.
  • Possesses and maintains a knowledge of tradeshow logistics services.
  • Provides timely and accurate reports as required. Responsible for managing assigned customer accounts, and nurturing existing client relationships.
  • Participates in meetings as required by management, and present updates on assigned customers.
  •  Travel on behalf of the company as needed.
  •  Performs other related duties as assigned by management.

Education & Experience

  • Bachelos degree (B.A.) or equivalent is preferred, courses in transportation management is a plus.
  • Logistics experience is a plus.
  • Must be a self-starter and proactive.
  •  Commitment to excellence and high standards.
  •  Excellent written and verbal communication skills.
  •  Good judgment with the ability to make timely and sound decisions.
  •  Creative, flexible, and innovative team player.
  • Demonstrated ability to make successful presentations to individuals and/or
  • groups at all levels of an organization.
  •  Strong organizational skills; able to manage priorities and workflow.
  •  Ability to work independently and as a member of various teams and committees.
  •  Ability to calculate figures and amounts such as sales rates and gross profit percentages for client profiles.
  •  Excellent negotiating and problem resolution skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Strong interpersonal skills.
  • Ability to prepare reports and business correspondence.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Proficient in Microsoft Office Suite (mainly Excel, Word, PowerPoint, and Outlook).

Hours: M-F 1st shift 35-40 hours/Week 
Pay: $15/hr

Azimuth LLC is an Equal Opportunity Employer

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